Terms and Conditions

Article 1 – Definitions

In these terms, the following definitions apply:

  • Withdrawal period: the time frame in which the consumer may exercise the right of withdrawal.

  • Consumer: a natural person who is not acting in the course of a business or profession and enters into a distance contract with the trader.

  • Day: calendar day.

  • Long-term contract: a distance contract relating to a series of products and/or services, where the delivery and/or purchase obligations are spread over time.

  • Durable medium: any means that enables the consumer or trader to store information for future reference and unchanged reproduction.

  • Right of withdrawal: the consumer’s option to withdraw from the distance contract within the withdrawal period.

  • Trader: the natural or legal person who offers products and/or services to consumers remotely.

  • Distance contract: an agreement concluded within the framework of an organized system for distance sales of products and/or services, using only remote communication up to and including the conclusion of the contract.

  • Means of remote communication: methods that can be used to conclude an agreement without consumer and trader being in the same place at the same time.

  • Terms and Conditions: these Terms and Conditions of Nuvée.

Article 2 – Trader’s identity

Article 2 – Trader’s identity
Company name: Nuvée
Business address: The Leonardo, 75 Maude Street, Sandton, Johannesburg, 2196, South Africa
Email: nuvee.southafrica@gmail.com
Company registration number: 91041651
VAT ID: [YOUR VAT-ID]

Article 3 – Applicability

These terms apply to all offers from Nuvée as well as all distance contracts and orders concluded between Nuvée and the consumer.

The terms will be made available to the consumer before the distance contract is concluded. If this is not possible, the consumer will be informed where they can access the terms, and a copy will be provided free of charge upon request.

For electronic agreements, the terms may be provided electronically in a way that allows the consumer to store them on a durable medium.

If specific product or service conditions apply in addition to these terms, the most favorable provisions for the consumer shall prevail in case of conflict.

Article 4 – The offer

Offers from Nuvée are non-binding and may be changed. Products are described accurately, and images correspond to reality. Obvious mistakes or printing errors are not binding.

The consumer is clearly informed about their rights and obligations in an offer, in particular regarding:

  • price (excluding customs and import duties, which are paid by the customer),

  • shipping costs,

  • payment and delivery terms,

  • right of withdrawal or exceptions,

  • contract duration and termination conditions.

Article 5 – The contract

The contract is concluded when the consumer accepts the offer and complies with the conditions. Nuvée confirms receipt of the order electronically. Until this confirmation is received, the consumer may cancel the contract.

Nuvée takes technical measures to ensure secure data transfer and safe payment.

Article 6 – Right of withdrawal

When purchasing products, the consumer has the right to withdraw from the contract within 14 days of receipt, without giving reasons.

During this period, the product must be handled with care and returned in its original packaging. The consumer must notify Nuvée by email within 14 days of exercising the right of withdrawal and then return the product within a further 14 days.

Article 7 – Costs in case of withdrawal

For returns, the consumer bears the cost of return shipping. Refunds will be made within 14 days after the product has been received in good condition.

Note: Items discounted by 40% or more are considered final sale and cannot be returned or exchanged.

Article 8 – Exceptions to the right of withdrawal

The right of withdrawal does not apply to products that:

  • are made to the consumer’s specifications,

  • are of a personal nature,

  • cannot be returned due to their nature (e.g. hygiene products with broken seals),

  • can deteriorate quickly,

  • are newspapers or magazines,

  • involve digital content where delivery has started with the consumer’s consent.

Article 9 – Price

Prices will not change during the validity period of the contract, except for legal changes (e.g. VAT). Obvious misprints in prices are not binding.

Article 10 – Conformity and warranty

Products must comply with the contract and reasonable expectations. Manufacturer’s warranty applies if provided. Defective products must be reported within 14 days and returned in their original packaging.

Article 11 – Delivery

Orders are delivered to the address specified by the consumer. Nuvée aims to deliver within 30 days. If this is not possible, the consumer will be informed and may cancel the contract at no cost.

The risk of loss or damage remains with Nuvée until delivery has taken place.

Article 12 – Long-term contracts

The consumer may terminate ongoing contracts with one month’s notice. Automatic renewal is limited by law.

Article 13 – Payment

Unless otherwise agreed, payment must be made within 7 business days. In case of non-payment, reasonable fees may be charged.

Article 14 – Complaints

Complaints must be submitted in writing within 7 days. Nuvée will respond within 14 days. If more time is needed, the consumer will be informed of the expected response time.

Article 15 – Disputes

Swedish law applies to all contracts between Nuvée and the consumer.

Article 16 – CESOP

In accordance with legal changes from 2024, payment providers may register transactions in the European CESOP system.